- Service Now AdministratorMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here is a brief overview of the tasks and responsibilities that will fall to you:*** Administer the ServiceNow platform, including customer service management and technology service management modules;* Ensure the maintenance, stability and evolution of the various environments;* Support the implementation of new features as well as the continuous improvement of the platform;* Configure and customize workflows, service portals, service catalogs, customer scripts, and business rules;* Respond to user requests and contribute to the resolution of functional and technical issues;* Support the teams in the use of the different components of the platform;* Plan and perform upgrades, tests, patches, and deployments of recent releases;* Develop the dashboards,



indicators and reports required to support organizational objectives;* Write technical documentation, user guides, procedures and work methods;* Ensure the quality and compliance of documentation according to recognized best practices;* Participate in meetings with business partners to understand the needs and impacts of initiatives on processes;* Document the activities carried out and maintain up-to-date knowledge repositories;* Contribute to internal and external audits affecting the platform;* Collaborate in the search for and implementation of solutions that meet organizational challenges;* Participate in projects and mandates requiring expertise in the ServiceNow platform.**The profile sought is as follows:*** Have a minimum of seven (7) years of relevant experience in the field of information technology;* Perform a ServiceNow platform administration role for a minimum of three (3) years;* Master the modules of customer service management and technology service management;* Configure, customize and optimize the components of the platform according to operational needs;* Understand the mechanisms of integration with business management and document management solutions;* Evolve effectively within multidisciplinary teams;* Demonstrate autonomy, rigor and excellent organizational skills;* Communicate effectively with users, business partners and technical teams;* Develop an approach oriented towards continuous improvement and the quality of the services provided.
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📌 Service Now Administrator (Montreal)
🏢 COFOMO
📍 Montreal