Elevate your career as a Bilingual Technical Support Specialist with Franke, providing remote assistance in English and French. Offer crucial support for commercial equipment and refrigeration solutions. This remote role requires a passion for customer service and a solid technical background. You will be responsible for training service providers, maintaining technical documentation, and ensuring high customer satisfaction through effective problem-solving. Your bilingual skills will enhance communication with diverse clientele, making a significant impact in the field. Key Responsibilities:

- Conduct initial and ongoing training for service technicians
- Provide technical assistance via phone to service personnel




- Maintain documentation for equipment and support resources
- Collaborate with managers on customer installation and technical needs
- Support field services and special projects as required

Requirements:

- Bilingual in French and English
- 2+ years in technical support or field service
- Robust mechanical aptitude and product knowledge
- Excellent customer service skills
- Flexibility for on-call responsibilities and travel

Bring your technical expertise and customer-oriented mindset to Franke's dynamic team. #J-18808-Ljbffr

📌 Bilingual Technical Support Specialist Remote (Ottawa)
🏢 Franke Group
📍 Ottawa