Elevate your career as a Bilingual Fraud Advisor with RBC, providing exceptional client support through phone and email interactions. Safeguard clients from fraud while delivering tailored solutions in a flexible, shift-oriented role. As a Bilingual Fraud Advisor within the RBC Advice Centre, you will engage with clients, educating them on security and fraud prevention. Your robust analytical skills and passion for client experience will help you provide outstanding support across various communication channels. This full-time position requires flexibility and a commitment to upholding the RBC brand during all client interactions. Key Responsibilities:

- Engage clients via phone and email for fraud protection
- Provide tailored security solutions to meet client needs




- Resolve issues at first contact with a friendly approach
- Collaborate with team members to enhance client solutions
- Adhere to compliance routines to manage client risk

Requirements:

- Bilingual in English and French
- Strong interpersonal and problem resolution skills
- Flexibility for shifts from Monday to Sunday
- Proven ability to build rapport with clients
- Experience in a customer service or call center role

Drive your professional journey by combining communication, problem-solving, and fraud prevention skills at RBC. #J-18808-Ljbffr

📌 Bilingual Fraud Advisor at RBC (Montreal)
🏢 RBC
📍 Montreal