Elevate client success with Mondata as a bilingual (French and English) Customer Success Account Manager. Drive engagement and retention for over 40 MDR clients in this dynamic role.

In this position, you'll enhance the long-term success of clients with our Managed Detection and Response (MDR) service. As a Customer Success Account Manager, you will be responsible for adapting customer success processes and serving as a key liaison between clients and technical teams. Your mission is to ensure clients derive visible business value from our services, guiding them through onboarding and continuous improvement.

Key Responsibilities:
• Manage relationships for over 40 MDR clients from deployment to renewal
• Lead onboarding and adapt strategies for client complexity




• Analyze key metrics and present insightful reports
• Facilitate communication between clients and technical teams
• Drive satisfaction and upsell opportunities for clients

Requirements:
• 5+ years in customer success or similar role
• Fluent in French and English
• Solid project management skills
• Experience with CRM tools, preferably Salesforce
• Solid understanding of cybersecurity services

Become a trusted advisor for Mondata's clients and ensure they realize the full value of our offerings.
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📌 Bilingual Customer Success Account Manager (Montreal)
🏢 MONDATA
📍 Montreal