- Senior Computer Technician - Office Automation ComponentMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here is a brief overview of the tasks and responsibilities that will fall to you:*** Provide front-line support to users for workstations, applications, printers, mobile devices, and other IT equipment;* Collaborate on projects for the deployment, migration and implementation of technological solutions;* Plan and carry out interventions related to the installation, configuration and support of computer equipment;* Ensure compliance with policies, procedures and quality of service standards during technical interventions;* Ensure the efficiency and continuous improvement of IT support processes;* Act as an advisory resource to the first and second level support teams;* Write procedures,



technical guides and operational documentation;* Maintain the knowledge base and information repositories;* Coordinate technological activities with the various stakeholders;* Participate in the development and improvement of working practices and methods;* Resolve incidents and service requests within their area of expertise.**The profile we are looking for is as follows:*** Hold a college diploma in computer science or recognized equivalent training;* Have relevant experience with computers, tablets, printers and other computer peripherals;* Carry out software and application deployment activities;* Use call and service request management tools as well as good customer service practices;* Adequately document interventions in a ticketing system;* Leverage automated deployment tools in distributed technology environments;* Proficient in Microsoft 365, Microsoft Office, Lotus Notes and collaboration tools;* Administer Active Directory as well as network services such as DNS and DHCP;* Understand IT architectures and infrastructures;* Work in Citrix, VMware, Terminal Server and Unix environments;* Provide level 1, 2 and 3 technical support;* Apply standards, procedures and practices in an IT support workplace;* Demonstrate autonomy, rigor, organization and an excellent sense of customer service.
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📌 Senior Computer Technician - Office Automation Component (Montreal)
🏢 COFOMO
📍 Montreal