Job Responsibility:

TDL Gentek is seeking an experienced, detailed, technically minded and ambitious individual to join our returns department and be a part of our growing organization.

We are Canada's best wholesale source for consumer electronics, communication solutions and custom installation products catering to residential, commercial and mobile electronic markets.

As a Returns Associate at TDL Gentek, you will play a pivotal role in ensuring our customers' satisfaction through efficient and accurate handling of product returns. This role requires good communication skills, attention to detail, strong organizational skills, and a customer-focused mindset.

Duties include:

- Direct handling of incoming customer return requests that arrive to us by phone, front counter, email, website and fax.
- Handling bulk returns from our larger customer accounts.
- Assess return requests and authorize those that qualify and decline those that don't.
- Communicate effectively with customers about the status of their return in a thorough and qualified manner.
- Inspect returned merchandise, checking for quality and condition of product to determine next steps.
- Determine the correct processing of return requests, for example, replacement or credit.
- Ship replacements and issue customer credits.
- Issue claims with vendors and follow up to ensure claims are processed in a timely manner.
- Unloading couriers and transports.
- Other general warehouse work as needed, for example, shipping and receiving.





Looking for an individual who:

- Has excellent communication and problem-solving skills.
- Has strong customer service skills by phone, email and in person.
- Has good decision-making ability.
- Has strong computer skills.
- Can multi-task and prioritize while under pressure in a busy work environment.
- Is detail oriented, highly organized and accurate.
- Team player with a cooperative approach.
- Able to lift up to 20kg regularly.
- Safety footwear required.
- Long periods of standing and walking required.

Experience in the following areas is an asset but not a requirement:

- Familiar using Microsoft Office Suite of products and MSBC.
- Proficient using MS Excel
- Technical knowledge of consumer electronics, residential and/or commercial custom installations, wireless and fiber.

Conditions:

- 40 hrs per week, Monday to Friday, 8:30 am - 5:00 pm.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Trenton, ON K8V 0H3: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- returns: 2 years (required)

Work Location: In person

📌 Warehouse Returns Associate (Trenton)
🏢 TDL Canada
📍 Trenton