Job Responsibility:

At Zumel & Co, we are looking for an experienced Key Holder to join our Style Team! Do you love fashion, love helping people, build outfits effortlessly and can't contain your excitement about shopping? Do you have a flexible schedule, fashion retail management experience, and are looking for a new opportunity? Come join our vibrant team!

We are looking for a fashion savvy applicant who is service-minded, sales driven, responsible, independent and enthusiastic in the way they work. If you love making sales, thrive in giving exemplar customer service, and have a passion for fashion, then we want to hear from you!

Position Summary:

The Key Holder is responsible for supporting the Style Director and sales team in achieving all company goals and initiatives. The Key Holder represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. The Key Holder has a direct reporting relationship to the Style Director, Management Team and Owners of the company.

Responsibilities:

- Is aware of customers activity and responds with a sense of urgency, prioritizing assisting customers over other tasks
- Greets and engages customers to provide the Zumel&Co; standard of service and styling
- Exercises sound judgment in effectively addressing customer concerns
- Demonstrates exceptional styling and selling skills so as to achieve daily targets
- Maintains appropriate stock levels and ensures that all sizes and styles are represented
- Follows company standards of merchandise presentation, signage and display
- Embraces responsibility of assigned tasks
- Supports maintaining a clean, organized and productive stockroom while adhering to Zumel & Co. standards and safety requirements




- Performs daily housekeeping duties to Zumel & Co. standard
- Guarantees company assets by ensuring adherence to all Loss Prevention Procedures
- Proactively contributes to creating a team atmosphere that is professional and enjoyable
- Constructively shares suggestions, ideas and concerns with appropriate Store Leadership
- Handles cash responsibly and ensures proper opening and closing procedures are followed.
- Acts as Manager on Duty to handle client concerns and lead junior team members with support of upper management.
- Assists Style Director with daily tasks

Qualifications:

Education and Experience:

- Retail shop experience 1-3 years preferred.
- Retail Key Holder experience 1 year preferred.
- Women's Fashion Wear experience preferred.
- Flexible Schedule Preferred. Weekend availability a must.

Business Knowledge and Critical Skills:

- Demonstrates time management and organizational skills
- Demonstrates passion for customer service
- Demonstrates a passion for fashion
- Ability to work in a team environment
- Attention to detail and ability to prioritize tasks
- Ability to work a flexible schedule that meets the needs of the business; could include evening, weekend and on-call shifts
- Ability to maneuver around sales floor and stockroom

Job Type: Part time to start with opportunity to move into Full-time given performance and business needs. (Please see approximate hour range)

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Expected hours: 24 - 30 per week

Benefits:

- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Holidays
- Monday to Friday

Experience:

- Fashion retail: 1 year (required)
- Key Holder: 1 year (required)
- Fashion Retail sales: 1 year (required)

Work Location: In person

📌 Fashion Retail Key Holder (Toronto)
🏢 Zumel&Co
📍 Toronto