Enhance customer satisfaction as a Field Service Engineer in Western Canada with Daimler Truck North America. Focus on service excellence and network improvement by interacting with dealers and customers.

This role involves developing a strong service network in the Vancouver mainland, aiming to reduce Total Cost of Ownership and maximize DTNA product effectiveness. As a critical link between customers and various internal departments, you will drive efficiency while ensuring superior customer experiences. Candidates should have a solid technical background in the automotive service industry and be ready to lead key initiatives.

Key Responsibilities:

- Improve customer satisfaction through effective communication and support
- Develop service network capabilities with data analytics




- Negotiate repair costs outside warranty coverages
- Promote maintenance and training programs to customers
- Analyze product failures to recommend improvements

Requirements:

- 8 years automotive service experience or related degree
- At least 1 year in a leadership role
- Solid technical understanding of truck systems
- Excellent communication skills
- Ability to solve complex problems independently

Bring your expertise in customer service and technical skills to maximize the impact at Daimler Truck North America.

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📌 FIELD SERVICE ENGINEER (MAINTENANCE ) (Montreal)
🏢 Daimler Truck North America
📍 Montreal