ProServeIT is a leading IT solutions provider that specializes in delivering creative technology solutions to help businesses thrive. We are currently seeking a talented Inside Sales Representative with strong business, technical and communication skills as well as a real passion for technology. You will be responsible for driving business within our existing and net new account base, engaging in a full sales cycle, including generating, managing, and closing sales to consistently achieve sales quotas. Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! These truly represent who we are and what we care about.
As an Inside Sales Representative you are experienced, eager, and dedicated to delivering industry leading sales and customer service to current and current customers. The Inside Sales Representative has an appreciation for how customers are working to support and transform their businesses by leveraging industry leading software and hardware to fulfill their expanding business demands. The Inside Sales Representative must be dedicated in growing the business by both managing and facilitating smooth communications between key customers and other internal supporting staff members. In many cases this role will be accountable for the full sales cycle, including generating, managing, and closing sales to consistently achieve sales quotas.
Supporting and proactively engaging existing and new customers to increase customer satisfaction, revenue, and profitability within our licensing division
Engaging and providing value to current and new customers by providing ProServeIT Subscription services (Microsoft CSP, Azure, third party, etc.)
Engaging and providing value to current and new customers by providing ProServeIT Hardware services (laptops, servers, storage, firewalls, modems, etc.)
Proactively engaging clients in support and selling ProServeIT’s e-Signature application (signNow) as part of our remote productivity tool set
Improving internal workflow and process for greater efficiencies and improved customer service




Engaging multiple customers daily ensuring that a high level of customer relationships, retention and satisfaction is maintained
Managing the sales cycle end to end
Meeting monthly sales objectives and quotas
Participating in daily/weekly sales meetings to gain valuable feedback
Becoming the Microsoft licensing go-to person on the Sales Team (training provided)
Supporting ProServeIT Partner Centre, Storefront, Dynamics CRM, Service Boards, and other internal systems with customer information and purchase updates
Managing via email, phone, and conference calls, incoming customer requests for subscription, hardware, and other supporting products
Engaging internal Service Desk personnel to properly scope, position, and upsell customers hardware requirement
A Computer Science degree and minimum 2+ years Systems/ Tech Administrator
Professional experience in a sales role, preferably client facing
Prior experience in Salesforce or Dynamics CRM software or similar
Experience with managing multiple orders and collaborating with finance team to ensure proper invoicing to customers
Product/Technical Knowledge: good understanding of computer hardware to provide accurate information to clients
Customer relationship management skills with a sense of urgency in servicing the client’s hardware/ software needs in a timely manner, providing excellent service, building and maintaining strong relationships
Familiarity with purchasing software, Microsoft licenses CSP and other digital tools for the customers
Professional business acumen and deep understanding of business sales processes
Proven track record in sale growth
These tools help us identify candidates whose qualifications closely match the job requirements. Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal chance employer. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age.

📌 REMOTE INSIDE SALES SPECIALIST (M/W/D) (Ottawa)
🏢 Collage
📍 Ottawa