Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Adaptable work arrangements and a hybrid work model
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. We’re looking for a Claims Specialist, Accident Benefits , to join our complex injury team!

In addition, our Claims Specialists are mentoring and coaching throughout the COE in support of staff development.

This role is part of our hybrid working environment with support and training. Permanent positions available across multiple locations in Ontario: Ottawa, Ajax, Mississauga, Toronto, Richmond Hill, and London (Ontario) offices.

Handle a pending of Accident Benefit files while receiving regular intake of Complex and Catastrophic claims




Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
Communicate in a timely and respectful manner with the customer claimants, lawyers and rehabilitation experts and report findings
Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim
Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place
University degree or any combination of training and experience deemed relevant for the role
At least 5+ years of Accident Benefit claims handling experience.
Handling experience of complex and catastrophic files is considered an asset.
Knowledge of provincial legislation governing auto insurance.
Excellent customer service skills.
This role is eligible for employee referral bonus. #At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

📌 Claims Examiner (PERMANENT) (London)
🏢 Intact Financial
📍 London