The Guest service manager assists the Front Office Manager with their duties and supervises the hotel's front desk and guest services operations, including the front desk, night audit and assigned staff. Particular attention is given to safety, security and the protection of hotel property.

Group retirement plan*

- Access to Hilton Team Member perks, including hotel stays worldwide starting at US$35 per night for you, your family and friends
- 50% discount on food at our restaurant and participating Hilton restaurants
- Opportunities for rapid career growth within our hospitality group, which operates five hotels affiliated with some of the world's leading hotel brands (Hilton, IHG and Marriott)

Oversee the smooth operation of the front desk, night audit and all guest service activities.

Respond efficiently to guest requests and handle complaints professionally.

Ensure staff are knowledgeable about the hotel's services and facilities.

Monitor room occupancy and manage cash adjustments.

Provide appropriate training to new employees in accordance with company standards.

Support all hotel departments as needed.

Implement security procedures, including key control.

Ensure compliance with the departmental budget and manage orders.

Contribute to human resources management,



including workforce planning, recruitment and performance management.

Monitor employee uniforms and participate in management meetings.

Contribute to the planning of departmental meetings.

Participate in the Manager on Duty (MOD) program.

Postsecondary diploma in hotel management or a related field.

Three to five years of experience in hotel management, guest services or a similar field.

Previous staff management experience preferred.

Fluency in French and English; knowledge of a third language is an asset. This language requirement is intended to enhance the quality of service provided to guests who speak another language and ensure smooth and effective communication with our entire clientele, regardless of their preferred language.

Computer proficiency, including MS Office®, email and internet applications.

Our organization is committed to employment equity, recruiting a diverse workforce and fostering an inclusive workplace culture. Gender-specific language is used solely to simplify the text. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability or any other ground protected under provincial or federal law.

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📌 Overnight Guest Services Manager (Montreal)
🏢 Hilton Garden Inn Montreal Centre-ville
📍 Montreal