Job Description Alteo is looking for a IT Ops Specialist for a permanent position based in Montreal.
Your main role will be to contribute to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.
Responsibilities:
Contribute to the definition of procedures to ensure service performance

Contribute to the study and analysis of electronic payment platform requirements
Contribute to the analysis of operating constraints
Contribute to the industrialization of production and implementation of the business resumption plan
Contribute to the definition and implementation of procedures
Contribute to the drafting of qualification and patch testing procedures
Contribute to customer support in order to meet availability and reliability commitments

Contribute to the handling and processing of requests and incidents
Contribute to the definition of production release requirements
Contribute to managing relations between customers and editors/service providers
Contribute to the production of activity reports
Contribute to drawing up maintenance action plans
Contribute to the definition of service tasks: alarms, scheduling, backups and planning of processing (Batch)




Contribute to committees with internal teams and/or customers (e.g. Steering Committee, Production Committee...)
Contribute to user support in order to guarantee the processing of reported anomalies

Contribute to technical support for users (2nd and 3rd levels)
Contribute to the timely response to operating incidents (e.g. analysis, diagnosis and resolution)
Contribute to the anticipation of user needs and system evolutions
Contribute to technical documentation
Contribute to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.

Profile:

- DEC/BAC in IT or equivalent
- 2-5years' experience in a similar role
- Familiarity with the electronic payment industry (an significant asset)
- Unix server
- Databases (e.g. Oracle, PostgreSQL...)
- Batch and Shell scripting
- File transfer station (CFT, SFTP...)
- International network platforms (e.g. Edit Package Visa, Master Com...)
- Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
- Network architectures and security
- Supervision platform
- Databases
- Writing technical specifications
- Customer orientation
- Compliance with commitments
- Taking the initiative
- Problem anticipation
- Reporting & Monitoring
- Sense of initiative, flexibility
- Team player
- Ability to provide support and assistance

#J-18808-Ljbffr

📌 IT Monitoring Specialist (Montreal)
🏢 Alteo
📍 Montreal