Chrono Innovation is a rapid-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.

We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.

Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.

We earn the trust of our partners through transparency, honesty, and reliable delivery. Product Development

Software Engineering

Software talent hiring

Director of Client Delivery & Success , you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.

You will lead the Project Management function and ensure predictable, high-quality delivery across multiple concurrent programs. Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.

Ensure alignment between client expectations, delivery feasibility, and business objectives

Maintain full portfolio visibility and proactively manage risk

Protect delivery margins while driving predictable outcomes

Enable account growth and long-term retention

client strategy, delivery governance, and commercial performance , with direct impact on Chrono’s scalability and reputation.

Director of Client Delivery & Success

Client Leadership & Executive Partnership

Build and maintain trusted executive-level relationships with key clients

Act as executive sponsor for strategic accounts

Protect and strengthen long-term client partnerships

Own full portfolio visibility across accounts, priorities, and delivery health

Define and enforce delivery frameworks, KPIs, and operating cadence

Commercial & Profitability Ownership

Own delivery profitability (burn vs.



budget, margin control, trade-offs)

Ensure scope alignment and commercial discipline across engagements

Risk Management & Escalation Leadership

Identify delivery and client risks early

Collaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibility

Translate executive strategy into operational delivery plans

Account Growth & Retention

Oversee account health tracking and renewal strategy

Drive long-term value creation within strategic accounts

Lead, coach, and elevate the Project Management function

Strengthen delivery discipline, forecasting accuracy, and operational maturity

Build scalable systems and processes to support Chrono’s growth

8+ years of experience in software delivery, program management, or client-facing leadership roles

Proven experience leading portfolio-level delivery across multiple concurrent programs

Strong background in client-facing environments, ideally within consulting or services-based organizations

Demonstrated ownership of delivery governance, operational cadence, and performance metrics

Experience managing commercial aspects of delivery (burn vs. budget, trade-offs, margin control)

Experience leading and developing Project Managers or delivery teams

Strong understanding of software development lifecycles and engineering constraints

Experience collaborating closely with technical leadership on feasibility and capacity alignment

Thinks at the portfolio level, not just the project level

Balances client trust with commercial discipline

Communicates clearly and confidently at the executive level

Proactively identifies risk and drives resolution

Builds scalable systems that support growth





Technical Environment (Context)

You will work in teams building solutions using:

TypeScript / Node

.NET

React / Vue

AI: Claude Code / Claude / Chatgpt

Director of Client Delivery & Success

Understand modern web application architecture and delivery constraints

Be comfortable discussing technical feasibility and trade-offs with Engineering leadership

Interpret delivery risks related to scalability, integrations, and release cycles

Align client expectations with technical realities

A strong understanding of Agile software delivery environments and cross-functional collaboration between Product, Engineering, and Delivery teams is essential.

Job Type: Full-time, Permanent

You set the standard for delivery excellence.

You have led complex service portfolios and understand that exceptional client experience is built on structure, discipline, and executive-level clarity. You don’t simply manage projects, you orchestrate performance across teams, accounts, and stakeholders.

You communicate with precision, navigate complexity with confidence, and make difficult trade-offs without compromising long-term relationships.

You design governance frameworks, establish strong delivery cadence, and ensure visibility across portfolio health, risk, and profitability. You coach Project Managers toward higher standards, hold teams accountable, and build a culture where ownership and delivery excellence are embedded.

You anticipate risk before it becomes visible.

You protect client trust, margins, and delivery stability through disciplined oversight and decisive leadership.

Above all, you believe that excellence in client delivery is a competitive advantage and you are motivated to build an organization where performance, trust, and commercial sustainability reinforce one another.

Flexible schedule with a hybrid work model (3 days per week in the office).

Paid training and courses through the

Registered Retirement Savings Plan ( RRSP ) and Registered Education Savings Plan ( RESP ) options.

#

📌 Delivery Manager/Client Engagement Manager (Montreal)
🏢 Collage
📍 Montreal