Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionJob Role & Profile: B2B Sales Customer Expert IIAdvertised as : Enterprise Client Account ManagerLocation: Toronto Office (Eglinton East or The Well, 250 University Ave. DT Toronto)- Fully On siteReports to: B2B Sales SupervisorContract: Regular, Full-timeEducation: YesAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and in office solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone winsAbout the jobWe are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you’ll be our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)Partner & Client ManagementBuild and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.Pre-Sales and Strategic Planning (Executed at the direction of client account managers & sellers)Contribute to RFPs, participate in client meetings,



and conduct account planning and research with project managers.Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.SFDC pipeline creation and management for upsell and expansion opportunities.Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.Fully able to initiate, manage and communicate C-level conversations across Fortune 500 companies in the North American market.Campaign Setup, Management, and OptimizationDefine campaign programs, support kick-off calls, and manage creative asset review and approval.Support the measurement team to set up studies, track campaigns, and effectively communicate performance to clients.Optimize campaigns with Ad Sales tools, driving conversions through retargeting, high-intent targeting, and data-driven adjustments.Strategic Growth and Data InsightsUnderstand partner goals, translating data into actionable insights, and compelling narratives to guide successful campaign strategy.Proactively identify and capitalize on opportunities to promote Ad Sales products, expand client partnerships, and drive incremental revenue and ad spend growth.Leverage client budgets and market insights to deepen overall client engagement on Ad Sales.Performance Tracking & ReportingTake ownership of regular reporting: deliver trackers to monitor pacing and performance changes and provide visibility into live campaigns through weekly and end-of-campaign reports.Ensure all reporting aligns with agreed-upon KPIs and deliverable expectations, clearly communicating performance insights to internal teams and partners.Job Requirements:4-5 years experience in marketing, advertising, Enterprise or the digital industry.Experience in search, display, customer data, and ads measurement.Excellent analytical skills, with a clear ability to optimize and upsell media campaigns based on media performance across paid, owned,



and earned channels.Demonstrated experience building and managing relationships with business and marketing leaders within client or agency organizations; Bachelor's degree in business administration, Digital Marketing, Sales Administration or equivalent experience.Benefits & PerksEstablished career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.Paid 4 weeks training, 2 weeks leave.Continuous learning through progressive training that is specific to your tenure and skills.Competitive salary with incentive programsPositive and supportive environmentMedical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.ScheduleFixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.LocationCandidates are advised to be within travel distance from our primary locations: 100% on site setup.Diversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Be One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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📌 Remote Account Director/Client Services (Toronto)
🏢 TP Canada
📍 Toronto