Position at Dynacare

Tele-Interviewer - Work from Home & Paid Training!

Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Tele-Interviewer - Work from Home & Paid Training! Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires. A customer service focus and excellence is expected in all customer interactions.

Permanent, Part time (20 to under 25 hours weekly)

Weeknights (Evenings EST) & Saturday 9 AM-5 PM EST

Permanent (benefits eligible)

100% remote

Complete professional, thorough, and precise telephone interviews with clients of insurance providers.

Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.





Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.

Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.

Work collaboratively with the team to meet quality assurance and productivity goals.

Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.

Respond to any call outs for help via Teams channels.

College diploma in a relevant field (e.g., Minimum of 1 year of experience in customer service

Experience in high volume call centre setting where manual call transcription was required

Other languages an asset

Knowledge of medical terminology an asset

Technical Skills

Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level

Experience in a medical work environment an asset

Social Process Skills

Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes

Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion

Demonstrated interest in medical field or health sciences

Remote position

85% of the day will consist of phone work

Hourly rate : $20.25 per hour

At Dynacare, we’re proud to hire the best people. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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📌 Home-Based Interviewers (Montreal)
🏢 Dynacare
📍 Montreal