The Account Manager is the primary point of
contact for assigned customers and sales opportunities at Omnify, guiding the
customer journey from the first quotation request through order execution,
delivery, and post-delivery support.

quotations, managing orders, coordinating projects, and maintaining clear
customer communication are all part of the same account ownership. works closely with Sales, Product Development, Production, Procurement,
commitments, and a consistent customer experience.

Account Management & Customer
Serve as the primary
point of contact for assigned customer accounts across quotations, orders,
delivery status, technical coordination, and issue resolution.

• customer relationships that support long-term engagement, confidence, and
proactively so customers are updated before they need to ask, with clear
through internal handoffs and follow-up until the customer requirement,
Manage incoming
quotation requests, revisions, technical inquiries, and follow-ups, ensuring
Review inventory,
before issuing quotations or customer commitments.

• for custom, engineering, and non-standard solutions by interpreting customer
specifications, project requirements, construction drawings, DWG files, and 3D
CAD files.

• product, sourcing, or pricing options where appropriate to support value
engineering and customer requirements.

costs, vendor pricing, freight, and margins to develop competitive pricing that
prospective domestic and overseas vendors directly to obtain pricing, lead
times, minimum order requirements, technical information, and alternative
solutions needed to prepare customer quotations.

• when specialized or custom project requirements call for additional options,
coordinating supplier approval, onboarding, commercial terms, and purchase
availability, lead time, freight assumptions, and other material commercial
factors before customer pricing is released.

• Product Development (PD) on pricing and technical feasibility for custom or
Support Regional
Sales Managers with cost-effective quotation options and value-engineered
Order Management & Execution





• quotations into accurate sales orders and ensure scope, pricing, quantities,
ship-to information, and required documentation are correct.

• Manage orders through
Finance, and other teams to support timely execution and delivery.

• Ensure customer
accurate project, quotation, order, and customer records within ERP, CRM,
Project Coordination & Tracking

• project-based and multi-release orders from award through delivery, including
drawings, approvals, production release, material readiness, shipment, and
Track the customer
project and order tracker showing current status, milestones, holds,
responsible parties, risks, next actions, and target dates.

- escalate blockers early when customer commitments are at risk.
- is at risk or does not support the customer Need-By Date, coordinate recovery

customer.

• handoffs between Sales, Product Development, Production, Procurement,
Customer Success & Issue Resolution

• Own customer
inquiries and support tickets through CRM and ticketing systems, maintaining
Manage RMA processes
through to confirmed resolution, coordinating required technical, production,
logistics, or commercial actions.

- customer informed throughout.
- Provide technical

product guidance to customers and internal teams and stay current on product
Support customer
feedback processes, including post-delivery follow-up and surveys, and surface
Continuous Improvement

• Partner with Sales,
lead Customer Success huddles as assigned, bringing clear status, open
support.

• requiring management intervention, reprioritization, or corrective action with
the relevant facts, customer impact, and a clear recommended next step or
Support process
improvements related to quote intake, pricing,



order workflow, project
tracking, response quality, communication, and customer experience.

• quotation, pricing, account management, and customer-facing project
Strong commercial
understanding of pricing strategies, cost structures, freight, vendor
quotations, and margin management.

• Experience managing
vendor and supplier relationships, including direct overseas sourcing and
Project coordination
or project management experience, with the ability to manage multiple
concurrent projects, commitments, and deadlines.

- technical drawings, specifications, construction documents, and CAD files.
- Strong customer

service judgment with excellent written and verbal communication and the
systems (Epicor preferred), CRM, ticketing, and quotation-management systems.

• effectively across Sales, Product Development, Production, Procurement,
Finance, and Logistics while maintaining clear accountability for the customer
Competitive salary based on experience and benefits package.
Diversity and Equal Opportunity Employment

Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodation during the application process is available upon request.

The indicated pay range is a good faith estimate based on required qualifications, experience, training, and other factors permitted by law. Actual offers may vary depending on skills, experience, geographic location, and expected work quality. This information serves as a general guideline for compensation discussions.

To support a fair and effective hiring process, we may use artificial intelligence (AI) tools to help review applications. Our team carefully reviews all candidates, and AI is used only as a support tool, never as the sole decision-maker.

📌 Account Manager - Service Projects Sales (Markham)
🏢 Omnify
📍 Markham