Title: Director, Process Design & Optimization

As a Director within Process Design & Optimization (PD&O;), you will provide the strategic direction, subject matter expertise , and leadership needed to advance process excellence across the Bank. You will lead the development and deployment of productivity improvement methodologies, including process re-engineering, Lean, Six Sigma, robotic process automation , and intelligent automation, while promoting consistent practices, innovation , and sustainable business outcomes across the enterprise.

Provide strategic direction and subject matter expertise to advance process excellence, productivity, and efficiency across the Bank.

Champion a customer-focused culture that deepens client relationships and leverages the Bank’s broader relationships, systems, and knowledge.

Maintain and strengthen the team’s subject matter expertise by monitoring industry best practices and evolving the Process Re-Engineering transformation playbook.

Partner with the VP, Process Design & Optimization, and senior executives across business lines and corporate functions to strengthen an enterprise-wide culture of Lean and continuous improvement.

Lead the design and deployment of innovative methodologies for process re-engineering, Lean, Six Sigma, robotic process automation, and intelligent automation.

Manage and deliver selected business process initiatives that improve customer experience, efficiency, and capacity through data-driven analysis, process assessment, management systems, and technology solutions.

Establish a clear value proposition and an effective approach to training, tracking, communication,



and change management to support sustainable productivity improvements.

Direct the team’s day-to-day activities in accordance with the Bank’s risk culture, risk appetite, Code of Conduct, Global Sales Principles, and applicable business controls.

Build and sustain a high-performing, inclusive team through coaching, clear communication, talent development, succession planning, and effective people leadership.

Extensive leadership experience in process design, process re-engineering, operational excellence, productivity improvement, or a related discipline within a large, complex organization.

Deep knowledge of Lean, Six Sigma, and continuous improvement methodologies; Lean or Six Sigma certification is an asset.

Demonstrated ability to lead complex, cross-functional transformation initiatives from opportunity identification through implementation and sustainment.

Robust facilitation, change management, and executive communication skills, with the ability to influence senior leaders and align diverse stakeholders.

Strong analytical and problem-solving skills, including experience with demand and capacity analysis, customer demand analysis, time-and-motion or waste analysis, and end-to-end process design.

Strong people leadership skills and a proven ability to build inclusive,



high-performing teams through coaching, development, and succession planning.

A post-secondary degree in business, engineering, operations, technology, or a related field; an advanced degree or relevant professional certification is an asset.

The opportunity to work for an organization committed to making a difference in our communities for both you and our customers.

A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits beginning on your first day.

Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is respected for who they are and empowered to reach their full potential through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate in our Employee Resource Groups (ERGs), which represent a wide range of identities, backgrounds, abilities, and experiences.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Design Management Lead (Toronto)
🏢 Scotiabank
📍 Toronto