Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
To own the customer experience, driving customer satisfaction and increasing brand loyalty.
To drive performance and growth, through excellent operational and commercial execution.
Monitor, coach and provide feedback to the store team to deliver excellent customer experience
Drive the use of digital assets to enhance the customer experience
Lead, inspire and manage a high performing, positive store team
Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
Maintain a strong understanding of product sales performance and optimise sales of the available inventory
Nurture customer relationships
Establish and embed customer focused behaviours across the store team
Build and cultivate long term customer relationships and lead the team to do the same
Drive store performance and productivity
Build and maintain familiarity with the local external setting; customers, competitors and talent




Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
Ensure compliance with all corporate standards, policies and initiatives

PERSONAL PROFILE

Demonstrated alignment with the Burberry Store Management behaviours:
Local language plus English.
A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
Awareness of local employment and retail legislation.
Flexible to work as required to meet store needs.
Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
Performance against the Burberry Store Management behaviours
Burberry Experience & Data Capture scores
Expected base salary for the role will generally be between $27.50 and $28.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

📌 Short Term Operations Supervisor (Vancouver)
🏢 Burberry
📍 Vancouver