Location: Montreal, QuebecHead of Network Operations Center (NOC)Location: Montréal, QC — HybridEmployment Type: Full-timeThe OpportunityOur client is a growing clean-energy technology company developing connected hardware and software solutions for the residential energy market.They are looking for a Head of Network Operations Center (NOC) to build and lead the operational function responsible for monitoring and supporting their connected products and cloud infrastructure.This is a senior leadership role combining 24/7 network operations, cloud infrastructure, customer and product support, incident management, technical troubleshooting and operational process development. You'll work closely with teams across Engineering, Product, Customer Support, Sales, Supply Chain and Manufacturing to ensure production systems and deployed products remain reliable, secure and scalable.What You'll DoBuild, develop and lead a 24/7 Network Operations CenterEstablish the processes, tools and operating model required to monitor connected products and production systemsLead first-line operational support, including system monitoring, failure detection, incident response and escalationEnsure complex technical incidents are effectively triaged and driven through resolutionDevelop processes for customer and partner onboarding across both B2C and B2B environmentsWork cross-functionally to support the operational rollout of recent products and releasesEstablish and manage change-management and release processesDevelop effective knowledge-management practices, including technical guidelines, documentation, manuals and operational checklistsLead root-cause analysis of recurring incidents,



bugs and system failures and implement sustainable corrective processesDesign, deploy and manage cloud infrastructure services across multiple environments, with a strong focus on Microsoft AzureDevelop a cloud operations strategy covering scalability, availability, capacity planning, performance and cost managementDevelop operational tools and processes supporting reliable cloud infrastructure managementEstablish processes supporting security, data privacy, audit and compliance requirementsProvide advanced technical troubleshooting and Tier 3 support for complex infrastructure and operational issuesDefine and track appropriate operational processes, standards and performance expectationsLead, coach and mentor technical team membersPartner closely with technical and business teams to continuously improve service reliability and operational performanceSpecial Perks:The Environment:This is an opportunity to join a growing technology company working at the intersection of clean energy, connected hardware, cloud infrastructure and residential technology. You'll have the opportunity to build and shape the NOC function as the company’s deployed product base and operational requirements scale.The company offers a comprehensive benefits package,



employee stock options and flexible working hours.Must Have Skills:What We're Looking For:10+ years of hands-on experience in cloud infrastructure, network operations or operational technology environments, including significant leadership experienceExtensive experience working in or leading a Network Operations Center (NOC)Strong experience building or scaling 24/7 monitoring and incident-response operationsExtensive expertise with Microsoft Azure and scalable cloud infrastructureStrong understanding of infrastructure across Windows, Linux, IP networking, DNS, firewalls and load balancersExperience with DevOps, Git, Python, PowerShell, Docker and KubernetesStrong knowledge of Site Reliability Engineering (SRE) and DevSecOps practicesExperience with Agile methodologies; SAFe experience is an assetStrong incident management, root-cause analysis and advanced troubleshooting capabilitiesExperience establishing operational processes, controls, documentation and compliance practicesProven ability to lead cross-functional teams and make complex technical and operational decisionsStrong communication skills with the ability to work effectively across technical and non-technical teamsNice to Have Skills:Industry Experience:Experience in the energy sector is strongly preferred, particularly within connected or distributed energy technologies such as solar, battery storage, EV charging, energy management or other networked energy infrastructure.Nice to Have:Bilingual French and EnglishExperience supporting connected/IoT productsExperience operating technology that combines physical hardware, cloud infrastructure and remote monitoring#J-18808-Ljbffr

📌 Head Of Network Operations (Montreal)
🏢 GuruLink
📍 Montreal