Drive application stability and support web/desktop solutions at Nelnet in Canada. This hybrid role offers a chance to resolve incidents and enhance service through technical troubleshooting.
The Application Support Analyst position at Nelnet focuses on providing comprehensive production support for .NET and C# applications. Candidates should have a robust background in application troubleshooting, incident resolution, and operational excellence. In this role, you will collaborate with stakeholders to improve application performance and resolve critical issues effectively.
Key Responsibilities:
• Provide production support during business hours and on-call duties
• Investigate and diagnose application incidents with business users
• Manage incidents, requests,



and changes in line with ITIL practices
• Perform data validation using SQL and related tools
• Troubleshoot Control-M job failures and log issues
Requirements:
• 3+ years in Application or Production Support roles
• Hands-on experience with ITIL Service Operations
• Minimum 2 years supporting .NET and C# applications
• Proficiency in SQL and troubleshooting environments
• Must meet Canadian residency and reliability clearance
Contribute your skills in application troubleshooting and improvement initiatives to ensure operational success at Nelnet.
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📌 Application Support Analyst at Nelnet (Mississauga)
🏢 Nelnet
📍 Mississauga