Hamilton Region Emergency Veterinary Clinic is a trusted emergency veterinary facility dedicated to providing exceptional care when pets need it most. The clinic was founded 40 years ago to serve a need in the Hamilton region for emergency veterinary medicine and we are excited to continue on that mission today with a renewed sense of purpose.We are veterinarian-led and deeply committed to supporting the wellbeing of our clinical team, recognizing that compassionate, high-quality care begins with those who deliver it. By prioritizing our staff, we ensure pets and their families receive timely, skilled, and empathetic emergency care during critical moments.This is a unique opportunity to join our leadership team to work closely with our Medical Director to build a culture based around a supportive and collaborative team that strives to deliver the best patient care we can, together. We look forward to hearing from you!The role itself spans three core areas:Clinic operationsLeading day‑to‑day operations at HREVC, which are 24/7/365, ensuring outstanding patient care and strong operational performanceTracking and driving key clinic metrics — from client satisfaction to capacity — with regular check‑ins and planning sessions alongside the Ontario Regional ManagerDeveloping and improving clinic processes and protocols to help provide excellent patient care but also efficiently both for our team and our clientsManaging team scheduling,



and capacity planning to maximize both client access and team well‑beingAdministering the Practice Management Software, updating and adapting it to the evolving needs of the teamManaging inventory levels, supplier relationships, and the resources needed for optimal clinic operationsEnsuring compliance with safety, regulatory, and professional standards applicable in OntarioTeam leadershipHiring, onboarding, coaching, and developing the clinic's support teamApproving and monitoring staff timesheets, schedules, and time‑off requestsIdentifying development opportunities for team members, providing regular feedback and accountability to ensure ongoing growth both directly and indirectly alongside our Medical Director and Lead technicianAdvocating for your team to ensure they feel heard and their perspective is visible during leadership discussionsImplementing a culture that supports collaboration, compassion, and a blame‑free environment focused on working well as a team to provide great patient careSolving problems, removing roadblocks, and supporting the team's needs as they ariseClient experience and growthDelivering excellent client service, and ensuring escalations are addressed personally and promptlyIdentifying opportunities to improve the client journey and experiencePartnering with the Regional Manager to execute local growth initiatives, community engagement, and operational improvementsDeveloping relationships with referring clinics to ensure seamless communication and

📌 Veterinary Practice Manager (Hamilton)
🏢 Hamilton Region Emergency Veterinary Clinic
📍 Hamilton