Enhance customer experiences remotely as a Customer Email Response Assistant. Your role focuses on accurately responding to inquiries while ensuring clarity and thoroughness in each interaction.In this full-time or part-time position, you will manage an email inbox dedicated to customer queries. You'll provide detailed answers based on available information and ensure smooth handoff of unresolved issues. Attention to detail is crucial as you'll verify links, subject lines, and document previous interactions for seamless follow-up.Key Responsibilities:Manage a dedicated customer email inbox effectivelyAnswer questions using available information and resourcesEnsure links and subject lines are accurate before sendingDocument and handoff unresolved queries for team follow-upMaintain detailed records for colleague referenceRequirements:Strong writing and reading comprehension skillsExperience in customer service or administration is a plusAbility to navigate an online inbox and browser tabsOrganized approach to handling multiple inquiriesComfortable working in a remote settingProvide transparent, helpful information and elevate customer support by expertly managing email interactions.

📌 Remote Customer Email Support Specialist (Quebec City)
🏢 Hrstalentsolutions
📍 Quebec City