Work Location: Saint‑Léonard, Quebec, Canada

Hours: 37.5

Pay Details: 45700 – 61000 CAD per year

Responsibilities

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness,



participating in personal performance development and sharing industry knowledge to achieve common objectives

Qualifications

- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
- Post‑secondary or undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
- A energetic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

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📌 Personal Banking Associate (Future opportunities) - Montreal East (full-time)
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal