At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same..Location: REMOTE / Hybrid – Calgary, CanadaJob Description:We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications. This role is responsible for ensuring application availability, delivering end-user support, managing incidents and requests,



and partnering with internal teams and vendors to maintain a secure and efficient application environment.Your Role:Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.Perform incident, service request, and problem management activities in accordance with established service level agreements (SLAs).Conduct issue triage, root cause analysis, escalation management, and resolution tracking..Log, update, track, and report on support tickets to ensure timely and accurate resolution.Support application upgrades, patching, configuration changes, and interface management activities.Manage software licensing, user

📌 Applications Support Specialist - Petro-Technical Applications (Calgary)
🏢 Capgemini
📍 Calgary