Elevate your career as a CCaaS Platform Developer with Everforth Apex in Downtown Toronto, Ontario. This hybrid role focuses on configuring and maintaining Cloud Contact Center solutions for a prominent Big 5 Bank.
As a CCaaS Platform Specialist, you'll utilize your 3+ years of CCaaS experience to customize IVR, call routing, and agent desktop features. This pivotal role involves integrating CCaaS solutions with enterprise systems, performing system updates, and ensuring platform stability. You will also support contact center operations, enabling superior customer experiences and streamlined processes.
Key Responsibilities:
• Configure and customize CCaaS platform features effectively
• Integrate systems using APIs and middleware




• Perform regular system updates for stability and security
• Develop test plans for recent features and updates
• Create detailed documentation for technical processes
Requirements:
• Bachelor’s degree in Computer Science or relevant field
• 3+ years in CCaaS platform development
• Proficient in scripting and API integration
• Solid understanding of telephony concepts
• Excellent problem-solving and communication skills
Utilize your technical expertise to enhance customer interactions at Everforth Apex's contact center.
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📌 CCaaS Platform Developer Toronto Hybrid
🏢 Apex Systems
📍 Toronto