Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet's advanced security technologies.As a Technical Support Expert, you will assist customers with products like FortiMail and FortiSandbox, addressing troubleshooting needs and configuration analysis. You will play a supportive role that enhances both your knowledge of network security and client satisfaction.



This position allows for personal growth while working within a energetic team at Fortinet.Key Responsibilities:Offer technical support via phone and online platformsAnalyze packet traces and recommend corrective actionsEducate clients on product usage and network knowledge gapsConsult technical documentation for problem resolutionEnsure effective case management until closureRequirements:1-2 years in technical support or system administrationEducational background in Computer Science or similarProficient in multiple operating systems: Windows, OSX, LinuxStrong troubleshooting abilities and communication skillsGood understanding of networking protocols and technologyApproach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.

📌 Iconix Inside Sales Technical Support Expert (Boucherville)
🏢 Fortinet
📍 Boucherville