DescriptionOur Merchant Services Loyalty & Retention team are searching for our newest Relationship Manager to join our in office team in Toronto, Ontario that will focus on engaging & retaining at-risk merchants.J. P. Morgan Payments is among the worlds largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.J. P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J. P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.Role ResponsibilitiesManaging inbound and outbound calls for at-risk clients in a metrics-driven environmentLeveraging your rapport building, relationship management,



and negotiation skillset to identify and deliver bespoke solutions and resolutions to retain our clients who wish to leave usNavigating multiple technologies while staying engaged with our clientsLeveraging your analytical skillset to identify and solution issues merchants are experiencing and providing improvements to existing setups and productsLeveraging your sales skillet to cross-sell value-added products or services in order to enhance the merchant's processing experienceLeveraging your attention to detail to keep consistent record of all merchant communications, actions, and next stepsIdentifying trends in engagement and provide feedback and recommendations for improvementRequired & essential qualifications, capabilities and skillsExcellent client service skills and experience assisting clients with escalated service issuesNegotiation and sales skillsComplete technology and MS Office proficiencyProfessionalism, attention to detail, and creative problem-solving skillsAbility to communicate and work efficiently between teams and departments distributed globallyPayments or financial institution industry experienceFamiliarity and/or experience with customer management platforms including Salesforce, People Soft, EBS, and CST

📌 Jpm Payments - Merchant Services - Loyalty & Retention – Relationship Manager (Toronto)
🏢 Testing Site - JPMC
📍 Toronto