Service Coordinator (Various Opportunities) - Job ID #2736

Job Title

Status / Job Type

Job Title Service Coordinator (Various Opportunities) Status / Job Type Permanent Full Time

Commission

Department

Commission Comm Serv & Social Development Department Comm. Strate & Family Support

Union Affiliation

Union Affiliation CUPE LOCAL 181 OW&HOUSING UNIT Number of Openings 0

Rate of Pay

Rate of Pay $40.19to $42.76 Benefits Entitlement Yes

Hours of Work

Hours of Work 35 Posting Date (4:30pm) October 8, 2026

Existing Vacancy

Existing Vacancy Replacement Closing Date (4:30pm) October 29, 2026

Position Summary

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment. At the City of Brantford, we strive to reflect our values of Integrity, Collaboration, Continuous Improvement, Respect and Inclusion in everything we do. The City is committed to the professional development of our staff and invite you to come, grow with us!

Reporting to the Supervisor ofFamily and Income Stability, the Service Coordinator provides financial and employment assistance to clients, incorporating regulations, policies and procedures of the Ontario Works Act, local policies and other legislation as applicable with the goal of assisting the client in their transition from reliance on social assistance to meeting personal and career objectives that fulfill the individuals potential and lead to self-sufficiency. The Service Coordinator uses a collaborative, community-based approach to support clients in their transition to self-sufficiency. This includes making the client aware of community resources and services, advocating on behalf of clients to service providers,



mitigating barriers to accessing services, and following up with clients to ensure that services were beneficial to the client.

This posting is intended to establish a pool of qualified candidates for the Service Coordinator role. While there is no immediate vacancy, applications will be reviewed and eligible candidates may be contacted for an interview for future vacancies as they become available. The pool may be used to fill temporary, contract, or permanent positions during its active period. The candidate pool will remain active for a period of four (4) months from the date it is established.

Qualifications

• Two year community college diploma in Social Services Worker program or related area from a recognized public post-secondary institution.


• Preference may be given to applicants holding a Bachelors degree or higher in Sociology, Social-Psychology, Psychology, or Social Work or equivalent and relevant program of study.


• Minimum one (1) year experience in an outcomes based, customer service environment in a direct service role.


• Ideal candidates will have directly relevant social services experience in income support and/or employment services.


• Knowledge of and established partnerships with local community agencies is considered an asset.


• Demonstrated group facilitation and interview skills.


• Demonstrated ability to coach & mentor participants on their continuum to life stabilization and self-sufficiency.


• Experience monitoring the progress of participants based on their plan, and revaluating as necessary


• Experience calculating budgets and analyzing eligibility for entitlement.


• Effective communication & interpersonal skills to exchange, explain, interpret and discuss factual information internally and externally.






• Working knowledge of support systems within the community for employment assistance, housing, and education.


• Excellent organization and prioritization skills to effectively meet deadlines.


• Ability to work independently and in a team setting.


• Detailed knowledge of the Ontario Works Act and detailed understanding of departmental and municipal policies and procedures considered an asset.


• Demonstrated case management skills in a human services setting is an asset.


• Working knowledge of SAMS and other relevant internal systems considered an asset.


• Must have a valid G class drivers license and access to a reliable vehicle.


• A police clearance with a vulnerable sector check indicating a positive clearance is required.


• This position will be required to work at various designated locations across the City of Brantford and Count of Brant.


• This position will have the opportunity for some Work from Home privileges, in accordance with Corporate policies, after the successful completion of orientation and/ or probationary period.

As a condition of employment, proof of current and valid certificate(s) and/or educational qualifications will be required.

What We Offer

The City of Brantford is an equal opportunity employer that values equity, diversity and inclusion. At the Cityof Brantford, people are our priority. #TeamBrantford employees are our most valuable resource and we believe itsimportant to offer a competitive total rewards package.

Paid training and professional development, the flexibility to work from home in some positions and wellness andwork life balance are just some of the excellent things the City of Brantford has to offer. When you work with us,youll know youre doing important work that matters and helps build a better Brantford. Come grow with us.

Learn more about working for the City of Brantford

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