Lead customer experience strategies as the Regional Service Manager at AVI-SPL. Oversee field technicians, manage incidents, and enhance client satisfaction across your territory.

In this key managerial role, you will supervise service technicians while ensuring a high-quality customer experience. The Regional Service Manager will focus on building relationships with customers and collaborating with local sales and operations. Your responsibilities include incident management, P&L; oversight, and strategizing for service enhancements.

Key Responsibilities:



• Recruit and mentor field service and onsite staff • Manage escalation and incident resolution processes • Develop customer service strategies aligned with corporate initiatives • Maintain partnerships with subcontracted service providers • Oversee regional service P&L; and revenue growth

Requirements: • 8-10 years of management experience in related fields • Solid communication and presentation skills • ITIL Foundations certification preferred • Exceptional leadership and strategic thinking abilities • Proven capacity to manage multiple tasks effectively

Make a significant impact on customer satisfaction and operational excellence as AVI-SPL's Regional Service Manager. #J-18808-Ljbffr

📌 AVI-SPL Regional Service Manager Position (Winnipeg)
🏢 AVI-SPL Canada
📍 Winnipeg