## Customer Service Representative - 3PLApply: Remote, ON: Full time: Posted Today: R Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our cutting-edge company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.Supports supply chain planning and operations activities by performing routine assignments, order entry, customer follow-ups, maintaining data accuracy, and following established processes. Coordinates updates to planning records, operational trackers, and standard reports to support day-to-day execution. Resolves routine issues within defined guidelines and escalates more complex exceptions for review.



Contributes to process consistency and service continuity by completing assigned work with accuracy and timeliness.**Responsibilities:** * The Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism.* Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested* Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery* Communicate with multiple external and internal customers* Adhere to all procedures and work instructions in performing the job* Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer

📌 Customer Service Representative - 3pl (Calgary)
🏢 Innomar Strategies
📍 Calgary