Elevate your career as a Collections Representative with MCI, leveraging ethical recovery strategies and excellent negotiation skills to help customers resolve their accounts. This role involves working both remotely and in office to connect with clients in a supportive environment.As an experienced Collections Representative at MCI, your role will require handling past-due consumer accounts with professionalism and empathy. You will utilize advanced contact center technology to negotiate payment options effectively, ensuring a customer-focused approach throughout.
Your skills in conflict resolution and relationship building are crucial for achieving recovery goals and maintaining brand integrity.Key Responsibilities:- Make outbound and inbound calls for account discussions- Utilize technology to locate and communicate with customers- Understand customer situations and propose payment options- Negotiate arrangements delicately and professionally- Address concerns and work towards resolutionRequirements:- Minimum 1 year of contact center or customer service experience- High school diploma or equivalent required- Strong verbal and written communication skills- Ability to type 20+ words per minute- Proficient in Microsoft Office SuiteBecome part of MCI’s team and contribute to helping customers get back on track with their accounts while honing your collection expertise.#J-18808-Ljbffr