Role: ServiceNow Business AnalystLocation: Remote/CanadaDuration: FulltimeJob DescriptionServiceNow CMDB and Asset management.Please find the job description below for your reference.Responsibilities- Provide expertise and knowledge of IT Configuration and Asset Management processes.- Provide expertise and knowledge of ServiceNow CMDB.- Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools- Provide recommendations for the current and future CMDB platform evolution.- Provide expertise and knowledge for processes that consume CMDB data e.G., Incident, Problem,SDLC, Asset, and Change- Provide recommendations on CMDB maintenance and CMDB data integrity.- Provide recommendations to help gather, validate, and maintain accurate data on all IT assets andconfigurations, including hardware, software, network devices, applications, and services.- Identify and document relationships and dependencies between different IT assets, enabling accurateimpact analysis and understanding of the IT landscape.- Provide recommendations to ensure data accuracy and integrity within the CMDB.- Work with the Asset Managers to establish processes to help them perform regular audits, resolvingdiscrepancies, and eliminating duplicates.- Create and maintain documentation related to CMDB/Discovery processes, procedures, andguidelines.- Promote continuous process improvement practices through process metrics/KPIs, dashboards, androle accountabilities.- Manage and communicate process and business requirements to the implementation team as a bridgeto ensure that the proposed solutions meet the customer; S expectations.- Participate in testing and ensure all the required documentation is in place to support the client and theManaged Service team where needed.- Coordinate and support of client UAT, verifying defects and enhancements and working with thedevelopment team to rectify.- Assist with Project Management activities such as project scope, estimation,



and planning.- Assist the Sales team with current client bids, SOW, and RFPs.- Lead demonstrations of the product, both standard and tailored to prospects' existing customers, eitheronsite or via Meet.- Support change management processes by assessing the impact of proposed changes and ensuringthat all changes are properly documented and recorded.Qualifications and Skills- 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and processconsultancy- Strong understanding of ITIL framework standards- Strong experience with ServiceNow ITSM, CMDB and related modules.- Proficiency in business requirements gathering, analysis, process modeling, and documentation.- Knowledge of IT asset management (ITAM) and discovery tools is a plus.- Expertise with Software Development Lifecycle (SDLC) and- agile practices.- Proven experience in defining and deploying 'to be' best practice processes and in identifying solutionsfrom a people, process, and technology perspective.- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.- Solid experience in requirements gathering, including experience in creating process documentation.- Demonstrate ability to influence and consult (providing options with pros, cons and risks) whileproviding thought leadership to stakeholders in solving governance, process or technical problems.- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.- Proven team player and team builder.- Ability to demonstrate analytical and problem-solving skills.- Ability to mentor novice staff and drive quality, value and best practices.- Bilingual English and French is a plusEducation/Certifications- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent workexperience)- ServiceNow certification, such as Certified System Administrator (CSA) or Certified ImplementationSpecialist (CIS), and Certified Application Developer- ITIL certification preferred.

📌 Business Analyst - Cpq & E-Commerce Transformation - Remote (Ottawa)
🏢 Zaelab
📍 Ottawa