Cultivate client success at SITA in the Client Success Manager role. Enhance customer relationships and lead operations in a global aviation setting.

This pivotal role centers on managing substantial customer accounts and ensuring success through strategic initiatives. As a senior leader, you will report to the Regional Head of Customer Experience, executing tailored strategies that improve satisfaction, retention, and operational performance. Your leadership will harmonize cross-functional efforts to empower customers and achieve business goals.

Key Responsibilities:



• Lead and nurture strategic customer relationships • Execute customer success strategies for growth • Represent the customer perspective in decision-making • Conduct business reviews and steering committee meetings • Analyze performance metrics to identify risks

Requirements: • 7+ years in Customer Success or Account Management • Demonstrated success in leading customer programs • Experience influencing cross-functional teams • Excellent communication with senior stakeholders • Robust operational acumen and analytical skills

Maximize client satisfaction and achieve unmatched success within the aviation sector with SITA. #J-18808-Ljbffr

📌 Client Success Manager Role at SITA (Montreal)
🏢 SITA
📍 Montreal