Select how often (in days) to receive an alert: Create Alert Job Category: Community & Social Services Division & Section: Social Development, Finance & Admin, Community Safety & Wellbeing Work Location: City Hall, 100 Queen Street West Job Type & Duration: Full time,Permanent Vacancy Salary Range: $105,241.00 - $160,649.00 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 14-OCT-2026 to 26-OCT-2026 Job Summary: To develop and implement standards, programs, policies, and procedures to ensure consistent practices across the Division in assigned section and compliance with established Divisional Standards. To provide oversight and leadership for the overall approach to quality assurance, support Divisional projects and Working Groups, develop, and coordinate staff training, and administer continuous improvement programs. Major Responsibilities Develops and implements detailed plans and recommends policies regarding program specific requirements. Collaborates with quality assurance staff across sections within the Divisional governance framework to coordinate Divisional programs. Supervises,



motivates and trains the section's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary. Develops and coordinates all aspects of Divisional Compliance Quality Assurance programs including audits to evaluate section performance. Reviews identified gaps from internal audit findings and provides recommendations to management. Works with Divisional Working Groups on complex organizational change initiatives to help create a work environment and structure that facilitates and promotes a culture of continuous improvement, accountability, and organizational excellence. Conducts research into assigned section ensuring that such research takes into

📌 Program Coordinator Quality Assurance (Toronto)
🏢 City of Toronto
📍 Toronto