Mc Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.What you do at Mc Kesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring recent ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.About the RoleMc Kesson is seeking a Sr. Integration Developer to help build and evolve our strategic cloud contact center platform and the integrations that connect it to our AI-powered digital agents. This role is a senior technical contributor responsible for designing, configuring, optimizing, and supporting enterprise-scale contact center solutions that deliver reliable and seamless customer experiences.In this hands-on role, you will develop and enhance Five9 capabilities, support platform modernization initiatives, and help migrate workloads from legacy contact center technologies. You will partner with architects, product teams, security, operations, and business stakeholders to deliver scalable, secure,



and high-performing solutions that support Mc Kesson's healthcare mission.This role sits on Mc Kesson's Contact Center AI team, which is using AI and digital agent capabilities to transform and improve the end-to-end customer journey across voice, chat, and email for Mc Kesson's businesses. The team designs, builds, and runs digital agents on Sierra Agent OS and connects them to the contact center and enterprise systems around them. This role owns that connective layer: the integrations between the contact center platform, enterprise systems such as Salesforce and SAP, APIs delivered through Mule Soft, and the digital agents that run on them. Sierra is new to the market, so prior Sierra experience is a plus, not a requirement.What You'll DoDesign, configure, and optimize Five9 contact center solutions including call routing, IVR, queues, skills-based routing, and omnichannel experiences.Develop and maintain voice, chat, email, and digital engagement configurations across the Five9 platform.Support migration of contact center workloads from legacy platforms such as Cisco into Five9.Configure integrations between Five9 and workforce management, CRM, reporting, and enterprise applications.Build and support the integrations between Sierra Agent OS digital agents and the systems they rely on: Five9 (routing into and out of AI voice agents, context passing on

📌 Sr. Integration Developer (Mississauga)
🏢 McKesson
📍 Mississauga