At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you're someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.Full time/PermanentThe Impact You'll Make:Our Quality Keepers know that the countless small details end up making a big impression on our customers. It's their organization, attention to detail and overall care for their work that reinforces our position as the world's leading hospitality company.The Guest Service Manager is in charge of the day to day operation of the Front Office Department, which includes the command center, front desk, bell services and valet team. Coach, train and motivate Front Office associates. Ensure the Westin standards are being adhered to with our service levels and abide by all Westin and Marriott standards, policies and proceduresThe Wellness you Deserve:We'll support you in and out of the workplace by offering:Team-spirited coworkers & encouraging managementLearning and development opportunitiesReward and Recognition ProgramsStaff Accommodation (based on availability)Enjoy Discounted Hotel stays with Marriott 'Explore' ProgramComplimentary Staff MealWhat we are looking for:A warm, people-oriented demeanorA team-first attitudeInspired to help and interact with othersPosition Requirements:Maintains regular and constant contact with Front Office associates and monitors their contact with guestsMakes certain that associate interactions with guests are following Westin Brand Guidelines. Provides constant feedback to department head concerning service issues, including guest desires,



complaints and commentsAssists with the training of Front Office associates and makes certain that they are trained in all areas of Front OfficeMaintains the schedule of Front Office associates in cross-functional activitiesEmpowers and coaches associates in providing technically proficient, courteous and timely serviceMaintains up-to-date status on in-house groups, functions, arrivals and departures. Reviews VIP arrivals and makes certain that guest's needs for special requests are metConducts monthly departmental meetingsManages and motivates team success in departmental incentive programsPresents innovative ideas to hotel managementMakes certain that Marriott approved Front Office technology is used to its full capacityConduct Quarterly Dialogues with each direct reportWork with Front Office Manager and People and Culture to look at development planningParticipate in cross-training with HousekeepingEnsure associates are trained in the safe work procedures associated with all of their tasksPromote safety awareness to associates and demonstrate that safe job performance is the number one priorityEnsure associates report any unsafe conditions, practices or injuries as soon as possible and take appropriate actionsSet a positive safety exampleAll other duties as assignedSkills & Experience:Must be able to build and maintain credibility and relationships with customers (internal and external)Strong organization and planning skillsStrong working knowledge of MS Office applications - Word, Excel,



PowerPointBasic computer knowledgeDetailed knowledge of Whistler area and available servicesProven ability in managing time is critical; must be able to plan and execute effectively and efficientlyLeadership, management and supervisory skillsPrevious experience in a similar role in a similar size/type of propertyStrong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with othersAbility to create, implement and monitor hotel and staff goals, strategies, policies and training. Ability to access, input, analyze and retrieve information from computersExperience using Galaxy UX, Lightspeed, GXP and MICROS an assetGeneral Requirements:Diploma or certificate in Hotel/Restaurant Management or the equivalent is an assetMust be able to stand and exert well-paced mobility for up to 8 hours in length.Must be able to lift to 15 lbs. on a regular and continuing basisPossession of, or ability to obtain First Aid CertificateStrong organization and planning skillsEnsure compliance with WRS's Occupational Health and Safety Program and the Regulation of WorkSafeBCSet a good safety exampleAbility to provide a satisfactory criminal record checkHealth & Safety:Health & Safety is at our core!Daily stretches and movement to get you ready for your daySafety orientations to ensure you feel safe at workProud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.Monthly safety committee meetingsYou're welcome hereOur highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.#J-18808-Ljbffr

📌 Dynamic Guest Service Manager Role - $59,000 - $64,000 A Year (Winnipeg)
🏢 Marriott International
📍 Winnipeg