Elevate customer engagements as a Customer Success Manager with CDW. This role focuses on driving cloud solutions and ensuring customer satisfaction through strategic initiatives and direct support.
As a Customer Success Manager, you will leverage your expertise in Hyperscale Cloud Services to establish trusted advisor relationships with clients. Your primary goals are to drive adoption, help customers meet critical outcomes, and work collaboratively with sales, solutions, and services teams. You will also utilize AI tools to craft strategic success plans tailored to each customer's unique journey.
Key Responsibilities:
• Build and maintain robust relationships with customers
• Drive cloud service adoption through strategic programs




• Engage with customer executives to measure impact
• Create success plans identifying stakeholders and metrics
• Act as the Voice of the Customer for feedback
Requirements:
• Bachelor's Degree or equivalent experience
• At least two years in a technical pre-sales role
• Experience in AWS, Microsoft, or GCP services
• Proven ability to enhance customer satisfaction
• Solid communication and problem-solving skills
In this role, you will enhance CDW's commitment to delivering exceptional cloud solutions and measurable customer success.
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📌 Customer Success Manager at CDW (Toronto)
🏢 CO3000 CDW Canada
📍 Toronto