Drive brand success with Mastercard as a Customer Performance Manager. Utilize your expertise in investigations, risk management, and brand protection to optimize customer engagement.In this managerial role, you will lead investigations and support high-impact cases at Mastercard, ensuring compliance with document procedures and standards. Your experience in audit and merchant monitoring will be essential for guiding a global investigations function, enhancing brand strength, and supporting effective communications across teams and stakeholders.Key Responsibilities:
- Conduct investigations following Mastercard’s standards and guidelines
- Provide management support for high-impact investigations
- Review external referrals and initiate investigations
- Collaborate with legal and regulatory teams for effective outcomes
- Identify trends and improvement opportunities for case managementRequirements:
- 5-7 years of experience in investigations and compliance
- Solid understanding of

📌 Customer Performance Manager At Mastercard (Toronto)
🏢 Mastercard
📍 Toronto