We are seeking an experienced and strategic Service Now Architect to lead the design, implementation, and scaling of our enterprise Service Now platform. In this role, you will bridge the gap between business strategy and technical execution, defining the architectural roadmap across ITSM, ITOM, CSM, HRSD, or custom application scopes. You will collaborate closely with cross-functional IT leaders, developers, and stakeholders to ensure platform stability, optimal performance, seamless integrations, and alignment with industry best practices (ITIL).Req# The recruiting efforts for this position are intended to fill an existing vacancy for a current position.ResponsibilitiesArchitectural Vision & Roadmap: Own the end-to-end technical roadmap for the Service Now platform, ensuring scalability, security, and alignment with organizational goalsSolution Design: Translate complex business requirements into robust, scalable, and upgrade-safe technical designs utilizing out-of-the-box (OOTB) functionality wherever possiblePlatform Governance & Best Practices: Establish and enforce governance frameworks, coding standards, instance hygiene, update set management, and release processesIntegration & Ecosystem Management: Design and oversee complex integrations between Service Now and third-party enterprise tools (e.G., Datadog, Jira, Pager Duty, AWS, Azure, SSO/LDAP) using REST/SOAP APIs, Integration Hub, and MID Server architecturesTechnical Leadership & Mentorship:



Guide and mentor a team of Service Now developers, administrators, and analysts; conduct code reviews and architecture design reviewsUpgrade & Performance Optimization: Manage periodic instance upgrades, monitor system performance, troubleshoot bottlenecks, and optimize database and script executionRequirements8+ years of total IT experience with at least 5+ years specializing in Service Now architecture, design, and implementation within large enterprise environmentsDeep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer Service Management (CSM), HR Service Delivery (HRSD), or Strategic Portfolio Management (SPM)Advanced knowledge of Service Now development standards: Java Script, Jelly, Angular JS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI ActionsExperience with Integration Hub, REST/SOAP web services, MID Servers, and OAuth configurationsStrong adherence to ITIL v4 framework (ITIL certification preferred)Experience with Agile/Scrum delivery methodologiesService Now Certified Master Architect (CMA) or Certified Application Developer (CAD)Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modulesITIL 4 Foundation (or higher)We offerExtended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending

📌 Senior Servicenow Architect (Winnipeg)
🏢 EPAM Systems
📍 Winnipeg