Join LGI Healthcare Solutions as a Healthcare Technical Support Advisor, focusing on improving user experience with exceptional technical assistance and empathetic communication. Support the healthcare sector with your problem-solving skills.
In this pivotal role, your primary responsibility will be effective support for healthcare clients. With a robust background in computer science and at least one year of technical support experience, you will help customers navigate technical challenges, ensuring a smooth resolution process. Your passion for technology and ability to communicate complex ideas clearly will enhance client satisfaction.
Key Responsibilities:
• Assist customers via phone and email with technical issues
• Provide step-by-step guidance through solutions




• Keep accurate records of all customer interactions
• Escalate complex problems to relevant technical teams
• Suggest best practices for effective product usage
Requirements:
• Bachelor’s degree in computer science or related field
• 1-3 years in a technical support capacity
• Proficiency in French, with good English skills preferred
• Knowledge of Windows, experience with Linux or Solaris is a plus
• Ability to actively listen and resolve customer frustrations
Ensure quality technical support and drive improvements in healthcare technology with LGI Healthcare Solutions.
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📌 Healthcare Technical Support Advisor (Montreal)
🏢 Lgi-Healthcare-Solutions-Sant
📍 Montreal