Become a key part of patient safety at Mackenzie Health as a Security Ambassador. Engage with patients and visitors to enhance their experience while ensuring a secure environment in our emergency departments.
This role involves monitoring emergency department waiting areas, engaging effectively with patients and staff, and employing de-escalation strategies for managing potential risks. You will liaise with healthcare and security teams, making observations that are vital to patient care and safety while developing individualized support plans for at-risk individuals.
Key Responsibilities:
• Monitor and patrol emergency department waiting areas
• Engage with patients and provide supportive interactions




• Identify and report health changes to clinical staff
• Liaise with emergency responders during incidents
• Document hourly census and client contacts
Requirements:
• Valid First Aid & CPR Level C certification
• Up-to-date immunization records
• Previous security or law enforcement experience preferred
• Robust fluency in English (oral/written)
• Authorized to work legally in Canada
Serve as a crucial link between patient safety and care at Mackenzie Health's emergency services.
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📌 Security Ambassador at Mackenzie Health (Vaughan)
🏢 FirstService Residential
📍 Vaughan