Lead operational excellence at Intouch CX as an Operations Manager. Drive key performance indicators while managing teams to foster growth and engagement.Join Intouch CX, a leader in digital customer experience management. In this Operations Manager role, you will oversee daily operational activities, manage team performance, and deliver optimal service levels. Your leadership will empower team leaders and ensure that employee development is prioritized for maximum impact.Key Responsibilities:
- Ensure effective planning and staffing for operations
- Supervise and support team performance
- Implement training and development programs
- Analyze data to enhance production and service
- Motivate teams using relationship-building techniquesRequirements:
- Post-secondary education; Business major preferred
- Minimum 5 years in contact center operations
- 3 years in Operations Management overseeing teams
- Experience in client relationship management
- Robust time management and organizational skillsDrive operational efficiency and lead teams to success at Intouch CX, where your contributions matter.#J-18808-Ljbffr

📌 Operations Manager At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg