PositionThe Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.Job ResponsibilitiesReview and prioritize pending orders to fulfill within 24 hours.Rebalance request transfers.Pull deliveries, package, and deliver to shipping department.Attend meetings with leadership team and selling team to build cross functional partnerships.Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.Support selling team in your store with preparing consignments to send to clients.Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processesSupport order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.Reduce cases of incorrect order fulfillment, i.E. wrong / damaged items received.Improve accuracy and speed of return management.Improve resolution time for open client cases on orders.Be the client voice and advocate at the warehouse to ensure detailed execution of activities.Participate in Loss Prevention procedures related to Omni-Channel processesFulfill the company-defined customer experience by completing all processes according to our service level standardsAssist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need beSupport the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass,



and act as a key resource and technical authority for store teams and cross-functional partnersPartner with the leadership to build targeted clienteling lists to support key promotional events, track results and shareDeliver recent and inventive experiences to improve operations and clients' happiness, host virtual appointmentsParticipate in the completion of incoming SFS orders including picking, packing, and shipping ordersProfileMinimum 2-4 years professional experience in retail or customer experience, luxury experience preferredAssociate degree or equivalent experience a plusStock control and selling experience, in luxury retail a plusStrong interpersonal communication skillsStrong drive for resultsExcellent interpersonal skills: the ability to communicate effectively both verbally and in writingStrong skills in PowerPoint, Excel, Word, and Microsoft OfficeAbility to work in a collaborative team environmentAbility to use POS system and its inventory management functionsDigital Literacy requiredAbility to lift boxes / weight up to 25lbsForeign language skill is a plusMust have flexible availability, some nights, weekends, and holidays50% physical laborAdditional InformationAt our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.We are an equal chance employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.The base compensation for this role is $25 hourly. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

📌 Omni Stockist - Oakridge, Vancouver
🏢 Fendi
📍 Vancouver