Elevate client support with Melo Technology as a Customer Experience & Technology Support Specialist in a fully remote role. Focus on troubleshooting technology issues while enhancing the customer experience every day.Melo Technology, a leader in telecom and AI solutions, is looking for a dedicated specialist who combines technical expertise with exceptional customer service skills. In this full-time position, you'll handle a variety of technology support requests, from VoIP phones to cloud services and AI assistants. Your role is pivotal in maintaining high customer satisfaction and helping clients navigate our creative services.Key Responsibilities:Handle customer inquiries via calls and emailsDiagnose and resolve technical support issuesOnboard clients with VoIP and AI servicesConduct training sessions for new usersCollaborate on technology rollouts and projectsRequirements:Strong communication skills and problem-solving mindsetSolid understanding of VoIP and cloud technologiesAt least 1 year of technical support experienceFamiliarity with Microsoft 365 administrationValid driver's license and reliable vehicleBring your passion for technology and customer support to make a difference at Melo Technology.

📌 Customer Experience Specialist At Melo Technology (Edmonton)
🏢 Melo Technology
📍 Edmonton