Location:1685 Tech Ave, Mississauga, Ontario, L4 W 0 A7Why this role is important?Why work at Specialty Health Network?Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!Shoppers Drug Mart is part of Loblaw, the largest employer in Canada – making your career opportunities within our larger organization - endless!Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders.Senior Program ManagerThe Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic direction, influence key decisions, and translate business objectives into actionable plans that drive strong program and customer outcomes.You will lead and be accountable for complex programs and initiatives from strategy through execution, collaborating with and leading cross-functional teams to ensure programs meet client, business, financial, performance,



and regulatory objectives.What you will do:Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goalsAct as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growthDevelop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvementLead cross-functional stakeholders to drive alignment, accountability, and successful executionOversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirementsLeverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision‑makingEstablish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business resultsLead client presentations, business reviews, and strategic discussions, translating complex information into explicit recommendations and actionsAnticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategiesProvide input and subject matter expertise during RFPs and lead or support the development and renewal of program contractsEnsure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligationsWhat you will need:5+ years of relevant experience in

📌 Senior Program Manager (15-Month Contract) (Mississauga)
🏢 Shoppers Drug Mart
📍 Mississauga