Hydro One is seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative that will modernize communication and operational capabilities within a highly visible, mission-critical setting.This role goes beyond traditional project coordination — we’re looking for a delivery-focused PM who can drive outcomes, lead complex cross-functional teams, and confidently operate in both IT and Operational Technology (OT) environments, including control room operations.What You’ll Be Responsible ForYou will own the end-to-end delivery of the Genesys Cloud implementation, ensuring alignment with Hydro One’s 5-StageDelivery Model and enterprise governance standards.Day-to-day responsibilities include:Developing and managing detailed project plans and schedulesLeading risk, assumptions, issues, and dependencies (RAID) managementDriving workshops, stakeholder engagement,



and solution alignmentCoordinating cross-functional technical and operational teamsEnsuring delivery milestones are achieved — not just trackedPreparing and presenting materials for Steering Committee and executive updatesActing as the bridge between technical teams and operational stakeholders, including control room personnelSupporting change, readiness, and transition activities tied to the new cloud platformMust-Have Experience10+ years of experience as a Technical Project ManagerPrevious hands-on background in a technical role (e.G., Software Engineer, DBA, Systems Engineer, etc.)Direct experience implementing Genesys CloudProven ability to drive delivery, not just maintain documentation or schedulesExperience leading large, complex, cross-functional teamsStrong experience managing enterprise technology implementationsThis role requires the contractor to be onsite 2 days a week in Toronto. Will require travel to Barrie or Orillia office approximately once a week.#J-18808-Ljbffr

📌 Sr Project Manager (Genesys Cloud) (Toronto)
🏢 Hydro One
📍 Toronto