Enhance your IT career as an IS/Product Support Specialist II, providing critical Level 1 and 2 troubleshooting in internal systems. This role involves managing access, performance, and user support.As a key member of the IS team, you will engage with Microsoft 365 and Linux, assisting with user onboarding and documentation management. Your responsibilities will include identifying automation opportunities and collaborating with teams to resolve incidents efficiently. Solid troubleshooting skills paired with a knack for operational maintenance will ensure user satisfaction and system reliability.Key Responsibilities:Provide technical support for internal usersTroubleshoot Microsoft 365 and Linux access issuesInvestigate service requests and escalate complex incidentsMaintain support documentation and knowledge-base articlesAssist in user onboarding and permission managementRequirements:5 years of experience in IT support rolesProficient in Microsoft 365 and Linux environmentsStrong problem-solving and communication skillsFamiliarity with scripting tools is an advantageBasic knowledge of networking conceptsBring your support expertise and operational mindset to optimize user experience and system performance.

📌 Is Product Support Specialist – Technical Focus (North Dumfries)
🏢 Colonial Group
📍 North Dumfries