Elevate customer satisfaction as the Customer Service Manager at Key Equipment Services. Lead a dedicated team to enhance customer experiences and drive service excellence in the hospitality sector.
In this role, you'll oversee a passionate customer service team, using your leadership skills to mentor and motivate. Key Equipment Services, a major player in food service equipment, seeks a natural leader with 4-5 years of management experience. Your focus will be on fostering a customer-first culture and addressing complex issues that enhance loyalty.
Key Responsibilities:
• Build a customer-first culture across the team
• Lead and develop a high-performing service team
• Ensure efficient customer service processes




• Address customer concerns and escalations personally
• Monitor key service metrics and performance targets
Requirements:
• 4-5 years of management experience in hospitality
• Proven ability to motivate and develop individuals
• Solid communication and relationship-building skills
• Excellent problem-solving and decision-making skills
• Willingness for occasional travel
Become a pivotal force in delivering exceptional service experiences at Key Equipment Services.
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📌 Customer Service Leader at Key Equipment (Vancouver)
🏢 Key Food Equipment Services
📍 Vancouver