Progressive Technology is looking for a Remote Technical Support Analyst dedicated to delivering exceptional customer assistance. This fully remote role offers flexibility and the chance to solve technical issues across diverse platforms.Join Progressive Technology's global support team as a Remote Support Analyst, where you'll diagnose and resolve system issues while working independently. This position is ideal for candidates with solid problem-solving skills who can work flexible night and weekend hours. You will ensure smooth operations for customers and internal teams through prompt support.Key Responsibilities:Provide remote support via chat, email, and ticketing systemsDiagnose and resolve software and hardware issuesEscalate high-priority problems to senior teamsMaintain thorough documentation of resolutionsMonitor system alerts and respond promptlyRequirements:1–2 years of technical support experience preferredStrong analytical and troubleshooting abilitiesReliable internet and a dedicated workspaceAbility to explain technical concepts clearlyComfortable working independently on multiple requestsBring your technical expertise and communication skills to enhance customer support at Progressive Technology.

📌 Remote Technical Support Analyst (Ottawa)
🏢 Progressive Technology
📍 Ottawa