Provide advanced national‑level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service organizations. This role is responsible for resolving complex and high‑impact technical issues, delivering national training and guidance, ensuring service continuity, and supporting Konica Minolta initiatives through hands‑on service, mentorship, and technical expertise.Scope & AuthorityActs as a national escalation lead and subject‑matter expert for complex industrial print issuesProvides authoritative technical guidance influencing service outcomes across regionsSupports service strategy execution through technical leadership, training, and continuous improvement initiativesPortée et autoritéAgit en tant que responsable national de l'escalade et expert en la matière pour les questions complexes de l'impression industrielleFournit des conseils techniques faisant autorité influençant les résultats des services à travers les régionsSoutient l'exécution de la stratégie de service grâce à des initiatives de leadership technique, de formation et d'amélioration continueResponsibilitiesSummary of Key ResponsibilitiesLead resolution of complex onsite and remote technical issues to minimize customer downtimeProvide national‑level industrial print installation, maintenance, and repair expertiseOwn IP call monitoring, dispatch coordination,



and service resolution communicationDeliver and support national technical training programsManage technical escalations end‑to‑end, ensuring timely resolution and communicationServe as a technical partner to dealers, branches, and internal service teamsDrive continuous service improvement through knowledge leadership and technical insightKey Responsibilities & DutiesTechnical Service & Industrial Print SupportInstall, maintain, troubleshoot, calibrate, and repair industrial print equipment.Perform preventative maintenance, system testing, software/firmware updates, and field modification programs.Diagnose advanced and recurring issues using service documentation, wiring diagrams, and diagnostic tools.Accurately document service activities, diagnostics, parts usage, and resolution details.Identify urgent service risks and implement effective workarounds to minimize customer downtime.Understand customer service entitlements and identify opportunities for fee‑based skilled services where appropriate.IP Call Monitoring, Dispatch & Escalation ManagementMonitor IP queues and respond to incoming service calls within defined SLAs.Coordinate and dispatch local service technicians as required.Own escalations end‑to‑end, including issue reproduction, documentation, submission, tracking, and follow‑up.Provide timely service updates and resolution details to technicians, service leadership, and

📌 Senior National Technical Support & Industrial Print Specialist/Spécialiste Principal National Du Su (Mississauga)
🏢 Konica Minolta Business Solutions Canada
📍 Mississauga